More clients in less time.

Cash on hand or digital payments

Valitor has been providing services in Britain for quite some time. The British market provides ample opportunity since digital service development has been moving slower there compared to, f.x. Iceland and other Nordic countries.

Small and medium-sized companies have often not implemented digital payment methods and rely only on cash payments in their businesses. The process of signing up these smaller companies with Valitor can be a complicated and time-consuming process for salespeople. Based on that reason a decision was made to develop a digital service to tackle this challenge.

The prototype as a guiding light

User research and result processing marked the start of the project. Kolibri took on Discovery which included analysis of the problem and suggesting a solution for it. The results from the user research were then used as raw material for a design sprint with stakeholders from Valitor. The output from the design sprint was a digital service prototype that was ready for user testing.

This prototype served as a guiding light that was used to lead the way during the project‘s development phase. The development team could repeatedly refer to the prototype to make sure everything was going according to plan.

Three months after starting development the first version of the product was launched, ready to be used by Valitor‘s salespeople in Britain.

Digital process

The product is an electronic application for multiple services. The application is dynamic and fetches data automatically which is results in fewer errors and quicker processing. The application process takes a lot less time than before, which increases Valitor's potential to attract more customers.